Position: Training Manager
|
|
| Location/Based |
|
| Kuala Lumpur, Malaysia |
| |
|
| Client |
|
| International Hotel |
| |
|
| Industry |
|
| Hospitality |
|
| Job Summary |
|
To achieve the goals of the business by: - Ensuring that all employees are able to perform their jobs according to company standards.
- Ensuring that all new employees are trained effectively before serving guests.
|
|
| Qualification |
|
| Tertiary education and be familiar with the basic Microsoft applications, Word, PowerPoint and Excel |
| |
| Job Experience |
|
| Minimum 5 years of hands-on experience in designing and delivering
training programmes for all levels of staff. |
| |
| Other |
|
Interpersonal Skills: - Has an affinity with people, is open and approachable, empathetic and
culturally sensitive, confident - Is able to work effectively at department head level
- Demonstrates maturity and objectivity
Resilience: - Emotionally consistent, even-tempered and calm under challenge, self-aware and self-motivated
Leadership: - Coaches people and takes responsibility for developing their performance, giving feedback and guidance
Result Delivery: - Passionate about improving customer service, focused on achieving results and strives for continual improvement.
- Communicates effectively
|
| |
|
|
|
|
| |
|
|
|
|
|
